Fresh arugula leaves

Terms and Conditions for Customers of ARARO

Introduction

These Terms and Conditions ("Terms") govern the use of the website and mobile application provided by ARARO: Direct Farm-to-Consumer Platform. ARARO operates in compliance with applicable laws of the Republic of the Philippines, including the provisions of the Local Government Code of 1991, with support from Local Government Units (LGUs) and under the supervision of the Department of the Interior and Local Government (DILG), where applicable.

The services provided by ARARO include: (a) access to the ARARO website and mobile application ("Platforms"), and (b) products offered by farmers through the platform. Any future features or services added to the Platforms shall also be governed by these Terms.

By accessing or using the Platforms, you confirm that you have read, understood, and agreed to these Terms, including the Privacy Policy and all related policies. If you do not agree to these Terms, you must discontinue your use of the Platforms immediately.

The Platforms may be used by individuals who are at least sixteen (16) years of age and by registered business entities. Users below the age of sixteen (16) must obtain the consent of their parent or legal guardian before using the Platforms. By providing such consent, the parent or legal guardian accepts responsibility for the minor's use of the Platforms and any transactions made through the account.

ARARO reserves the right to revise or update these Terms at any time. Continued use of the Platforms after any modifications have been posted constitutes acceptance of the updated Terms.

1.1 Who We Are

ARARO is a direct farm-to-consumer platform that connects local farmers with consumers. The platform aims to reduce the involvement of intermediaries, promote fair pricing, and improve farmers' income while providing customers with fresh agricultural products at reasonable prices.

1.2 Our Services

ARARO operates through a subscription-based system. Customers who subscribe by paying the applicable monthly fee gain access to exclusive benefits, including discounts, promotional offers, and priority or faster delivery services.

The platform is designed to provide a convenient marketplace where consumers can purchase products directly from farmers, ensuring transparency, fair trade, and improved accessibility for both parties.

1.3 Contact Information

For customer support, inquiries, or concerns, users may contact ARARO through email support [support@ARARO.ph]. Customers may also use the in-app Help Center and customer support chat feature to receive assistance regarding orders, subscriptions, or account-related concerns.

Use of the Platforms and ARARO Account

Customers are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account. Users must provide accurate and up-to-date information during registration and are expected to use the Platforms only for lawful purposes.

ARARO reserves the right to suspend or terminate accounts found to be in violation of these Terms or engaged in fraudulent, abusive, or unlawful activities.

Customer Responsibilities and Platform Guidelines

Customers are expected to place orders responsibly and complete payment for all confirmed purchases.

The following actions may result in account warnings, suspension, or other appropriate penalties:

  • Repeatedly cancelling confirmed orders without valid reason.
  • Refusing to accept delivered orders.
  • Accepting products without completing the required payment.
  • Providing false information during registration or transactions.
  • Engaging in fraudulent or abusive activities that negatively affect farmers or other users.

ARARO also provides a product review and rating system. Customers are encouraged to leave honest, respectful, and accurate feedback based on their purchasing experience. Reviews containing false information, offensive language, harassment, or inappropriate content may be removed at the discretion of ARARO.

Account Policies

ARARO reserves the right to suspend or deactivate customer accounts that violate these Terms or repeatedly engage in prohibited activities.

Except in cases involving fraud, illegal activities, or serious violations requiring immediate action, customers will receive at least thirty (30) days' prior notice before permanent account deactivation. During this period, customers may contact ARARO to resolve any outstanding issues or appeal the decision.

ARARO also reserves the right to restore suspended accounts if the customer successfully resolves the issue and complies with all applicable platform policies.

Payment Policy

Customers must pay the full amount indicated at checkout before an order is processed unless a Cash on Delivery (COD) option is available for the selected seller.

Payments may be made through the payment methods supported by the ARARO platform. All payment information must be accurate and complete. ARARO reserves the right to reject or cancel transactions that appear fraudulent or unauthorized.

Monthly subscription fees shall be charged according to the selected subscription plan. Subscription benefits will remain active until the end of the paid subscription period.

Failure to complete payment may result in order cancellation or temporary account restrictions.

Refund and Cancellation Policy

Customers may cancel an order before the farmer has confirmed or prepared it. Once an order has been accepted and is already being prepared or dispatched for delivery, cancellation may no longer be permitted.

Refunds may be granted under the following circumstances:

  • The wrong product was delivered.
  • The product arrived damaged or spoiled.
  • The order was incomplete.
  • The order could not be fulfilled due to product unavailability.
  • The customer was charged incorrectly.

To request a refund, customers must submit a request within forty-eight (48) hours of receiving the order through the Help Center. Supporting evidence, such as photographs or videos of the product, may be required.

Approved refunds shall be processed using the original payment method whenever possible. Processing times may vary depending on the payment bank provider.

Refund requests resulting from a customer's change of mind or incorrect order details may not be approved.

Delivery Policy

ARARO works with farmers and accredited delivery partners to ensure that products are delivered safely and efficiently.

Estimated delivery times may vary depending on the customer's location, weather conditions, traffic, product availability, and other unforeseen circumstances.

Customers are responsible for providing complete and accurate delivery information. ARARO shall not be liable for delays or failed deliveries caused by incorrect addresses or unavailable recipients.

Upon delivery, customers are encouraged to inspect their orders immediately. Any concerns regarding damaged, missing, or incorrect items should be reported through the platform as soon as possible.

Subscription Policy

ARARO offers subscription plans that provide customers with exclusive benefits, including discounts, promotional offers, and priority delivery.

Subscriptions are billed monthly and remain active until the end of the paid subscription period. Customers may cancel their subscription at any time; however, subscription fees already paid are generally non-refundable unless otherwise required by law.

ARARO reserves the right to modify subscription fees or benefits. Customers will be notified in advance before any changes take effect.

Privacy and Data Protection

ARARO values the privacy of its users and is committed to protecting personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173).

The platform may collect personal information, including but not limited to:

  • Full name
  • Contact number
  • Email address
  • Delivery address
  • Payment information
  • Order history
  • Subscription details

Collected information shall be used solely for:

  • Processing orders and payments
  • Delivering products
  • Providing customer support
  • Improving platform services
  • Sending important account and transaction notifications

ARARO will not sell or disclose personal information to unauthorized third parties except when required by law or when necessary to complete customer transactions. Customers have the right to access, correct, or request the deletion of their personal information, subject to applicable laws and regulations.

User Reviews and Community Standards

Customers may submit reviews and ratings based on their purchasing experience. Reviews must be honest, respectful, and based on actual transactions. Users shall not post:

  • False or misleading information
  • Offensive or abusive language
  • Discriminatory or hateful content
  • Spam or promotional advertisements
  • Content that violates any law or infringes upon another person's rights

ARARO reserves the right to remove reviews that violate these standards.

Intellectual Property

ARARO respects the intellectual property rights of creators and content owners. All original content developed by the ARARO team, including the platform name, logo, interface design, and written materials, remains the property of ARARO unless otherwise stated.

Images, icons, illustrations, and other media used on the platform that are not originally created by ARARO shall be obtained from royalty-free or properly licensed sources. Where required by the license or the creator, appropriate credit and attribution will be provided.

Users may not copy, reproduce, modify, distribute, or use ARARO's original content without prior permission. Likewise, users are expected to respect the intellectual property rights of third parties and refrain from uploading or sharing copyrighted material without authorization.

If any copyright concerns arise regarding content displayed on the platform, ARARO will promptly review the matter and remove or modify the content when necessary.

Limitation of Liability

ARARO serves as a platform connecting farmers directly with consumers. While ARARO strives to maintain quality standards, the platform does not guarantee that all products will be free from defects or delays beyond reasonable control.

ARARO shall not be held liable for losses resulting from:

  • Natural disasters
  • Severe weather conditions
  • Transportation disruptions
  • Government restrictions
  • Technical system failures
  • Actions or omissions of third-party delivery providers

To the maximum extent permitted by law, ARARO's liability shall be limited to the amount paid by the customer for the affected order.

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